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Frequently Asked Questions Categories

If you have any further queries about the programme, contact us at: - Bharat Petroleum Corporation Limited 12th floor 'E' Wing, Maker Towers, Cuffe Parade Mumbai-400005 Toll Free Number 1800-22-2725 OR 022-4042-2725 and Email us at: query@mysmartfleet.com

Program queries
  1. What is SmartFleet?
  2. Who is the programme targeted to?
  3. How do I become a SmartFleet member?
  4. Do I have to own all the vehicles in my fleet?
  5. Can I enroll vehicles controlled but not owned by me?
  6. What happens when one of the vehicles I enroll is no longer controlled by me?
  7. Will I get a refund if I discontinue a vehicle or my membership mid-way?
  8. Can I add vehicles mid-way?
  9. Can I enroll even if I have less than 5 vehicles?
  10. What type of vehicles do I need to control for becoming a SmartFleet member?
  11. Is it important to have a minimum of five vehicles?
  12. Can an individual become a SmartFleet member ?
  13. For how long is my membership valid?
  14. How can I discontinue my SmartFleet membership?
  15. What are the benefits of becoming a SmartFleet member?
  16. What MIS reports will I get?
  17. How often can I get my reports?
  18. What are tracking reports?
  19. How do I renew my SmartFleet membership?
  20. Will my vehicles get priority at the Petrol Pumps?
Card queries
  1. What is the SmartFleet Card?
  2. How many cards will I get?
  3. How do I activate the SmartFleet Card?
  4. Where can I use the SmartFleet Card?
  5. Can I restrict purchases using the SmartFleet Card?
  6. What happens if the driver loses the card?
  7. What is hot listing the card?
  8. How do I reactivate my hot listed card?
Credit queries
  1. How do I apply for credit?
  2. Can I opt for only the credit option?
  3. Will I get a combined credit limit for all vehicles, or can I get a credit limit for each vehicle?
  4. What if I do not want to restrict the amount that can be spent by a single vehicle in a day?
  5. What happens when the daily credit limit is crossed?
Payment queries
  1. How do I load the SmartFleet Card with cash?
  2. How do I pay using the SmartFleet Card?
  3. How do I pay using the credit facility?
  4. What do I pay for availing of the credit option?
  5. How do I pay back the money I took on credit?
  6. Can I opt for credit at a later stage?
  7. How can I change my credit requirements?
Petromiles queries
  1. What are Petromiles ?
  2. How do I earn Petromiles ?
  3. Do I earn Petromiles for each vehicle separately?
  4. Can I combine Petromiles earned from all my vehicles?
  5. How will I know my Petromiles balance?
  6. For how long are my Petromiles valid?
  7. Do I get any Petromiles for availing of credit?
  8. Can I purchase Petromiles ?
  9. Will the smart card reader give me the Petromiles balance?
Redemptions queries
  1. What are 'Rewards'?
  2. When can I start redeeming Petromiles for Rewards?
  3. How do I redeem my Petromiles ?
  4. Where will the Rewards be delivered?
  5. Can I ask for the Rewards to be delivered at my residence?
  6. How do I prevent drivers from redeeming Petromiles at the outlets?
  7. Can I avail of the PetroBonus Rewards with my SmartFleet Petromiles?
Tier queries
  1. What are Blue, Silver, Gold & Platinum tiers?
  2. When can I gain entry into the above tiers?
  3. How long will I remain in the same tier?
  4. What do I do to retain my Silver / Gold / Platinum tier?
  5. What if I do not complete the above criteria?
  6. What tier benefits do I get for being in the Blue tier?
  7. What tier benefits do I get for being in the Silver tier?
  8. What tier benefits do I get for being in the Gold tier?
  9. What tier benefits do I get for being in the Platinum tier?
Fees/Charges
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